1. Acceptance of Terms

By accessing or using the Consult Engine platform (“Service”), operated by NAM Solutions LLC, d/b/a Consult Engine (“Company,” “we,” “us”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Consult Engine is an AI-powered patient acquisition platform for cosmetic and aesthetic clinics. The Service includes:

An embeddable AI visualizer widget that shows prospective patients a preview of cosmetic treatment results on their own face.
A lead capture and management dashboard for clinic administrators.
Connected CRM and messaging workflows, appointment booking, and AI Receptionist follow-up calls.
Subscription billing and self-serve onboarding for clinics.

3. User Accounts

3.1 Clinic Accounts

Clinics must register for an account to access the admin dashboard and configure their widget. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorized access.

3.2 Patient/Visitor Use

Patients and website visitors interact with the embeddable widget without creating an account. By using the widget, visitors consent to the processing described in our Privacy Policy and the consent modal presented within the widget.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of applicable healthcare regulations.
Attempt to reverse-engineer, decompile, or extract source code from the platform.
Interfere with or disrupt the Service, servers, or connected networks.
Circumvent rate limits, authentication, or access controls.
Upload malicious content, malware, or harmful code.
Use the visualizer output to make medical claims or guarantees of treatment outcomes.
Scrape, harvest, or collect information from the platform without authorization.
Resell or redistribute access to the Service without written permission.

5. AI Visualization Disclaimer

The AI-generated visualizations are for illustrative purposes only. They do not constitute a medical diagnosis, treatment plan, or guarantee of results. Actual treatment outcomes depend on individual patient factors and clinical expertise. Clinics are responsible for communicating this limitation to their patients. The disclaimer banner displayed in the widget must not be removed or hidden.

6. Intellectual Property

6.1 Platform IP

All rights, title, and interest in the Service — including software, design, branding, and documentation — remain the exclusive property of Consult Engine. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

6.2 Clinic Content

Clinics retain ownership of their branding assets (logos, colors, copy) uploaded to the platform. You grant us a limited license to display these assets within the widget and dashboard as necessary to provide the Service.

6.3 Patient Images

Patient-facing public visualizer images are processed ephemerally for visualization only and are not retained by Consult Engine. A clinic may retain Chairside case imagery only after separate, case-specific patient consent in protected private storage; a separate release is required for any portfolio use. We claim no ownership over patient-submitted imagery.

7. Subscription and Billing

Clinic subscriptions are billed monthly or annually through a third-party payment processor.
Pricing is as published on our pricing page at the time of subscription.
You may cancel at any time; access continues through the end of the billing period.
Refunds are issued at our sole discretion for billing errors or service failures attributable to us.
We reserve the right to modify pricing with 30 days’ advance notice.

8. Data and Privacy

Use of the Service is subject to our Privacy Policy and, for clinics handling protected health information, our HIPAA Compliance documentation. Clinics are responsible for ensuring their use of the platform complies with applicable privacy laws (HIPAA, state privacy laws, GDPR where applicable). For clinics subject to the California Consumer Privacy Act or comparable state privacy laws, Consult Engine offers a Data Processing Agreement (DPA) documenting our obligations as a service provider/processor with respect to non-PHI personal information (e.g., lead contact information and treatment preferences). Contact legal@consultengine.com to request a DPA.

9. HIPAA and Healthcare Compliance

For clinics subject to HIPAA, Consult Engine offers a Business Associate Agreement (BAA). Clinics must execute a BAA before processing Protected Health Information (PHI) through the platform. See our HIPAA Compliance page for details. The DPA described in Section 8 does not apply to PHI, which remains governed exclusively by the BAA.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted service.
We may perform maintenance with reasonable advance notice.
Third-party AI, communications, and integration services may experience independent outages beyond our control.

11. Limitation of Liability

To the maximum extent permitted by law, Consult Engine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total aggregate liability for any claims related to the Service shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Consult Engine, its officers, employees, and agents from any claims, damages, or expenses arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any medical claims made using visualizations generated by the platform.

13. Termination

You may terminate your account at any time by canceling your subscription and contacting us.
We may suspend or terminate access for violation of these Terms, non-payment, or at our discretion with 30 days’ notice.
Upon termination, your right to use the Service ceases. Data retention follows our Privacy Policy schedule.

14. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-dashboard notice at least 30 days in advance. Continued use after the effective date of changes constitutes acceptance.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

16. Contact

For questions about these Terms:

Legal entity: NAM Solutions LLC, d/b/a Consult Engine
Email: legal@consultengine.com